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Customer Survey

Our goal is 100% customer satisfaction - every hour, every day. Tell us about your experience with DeLong Plumbing so we may continue to provide the very best service to you, our valued customer. Thank you!

Name: *

Phone Number: *

Email: *

Address: *

City: *

State: *

Postal /Zip Code: *

Rate The Following

On a scale of 1 to 7, how would you rate our service and your overall experience with DeLong Plumbing (select one in each applicable row)?

Plumbing:

Very Poor
Poor
Fair
Average
Good
Very Good
Excellent

Heating:

Very Poor
Poor
Fair
Average
Good
Very Good
Excellent

Cooling:

Very Poor
Poor
Fair
Average
Good
Very Good
Excellent

Maintenance:

Very Poor
Poor
Fair
Average
Good
Very Good
Excellent

Please Answer The Following Questions Below.

Was the scheduling person courteous and helpful?

Yes
No

Did the service tech call you when he was on his way?

Yes
No

Did the service tech explain the work to you?

Yes
No

Did the service tech clean up after himself?

Yes
No

Was our pricing explained to you including our service call price of $79.00 plus our per hour travel time?

Yes
No

Was your estimate explained and all questions answered?

Yes
No

Was your warranty explained and documents left with you?

Yes
No

Would you refer DeLong Plumbing to family and friends?

Enthusiastically!
Yes
No

Have you had to call us to address a problem or concern with any work performed?

Yes
No

If yes, to the previous question. Was your problem or concern resolved promptly and to your satisfaction?

Yes
Mo

If your concern was not handled promptly or to your satisfaction, please explain:

Any comments and/or suggestions?

Enter text that you see here:

74°

23°

°F | °C

Clear

Humidity: 41%

Sun

58 | 84

14 | 28

Mon

63 | 88

17 | 31

Tue

65 | 84

18 | 28

Wed

66 | 75

18 | 23

Testimonials

Mr. DeLong,

Whenever you came out to give me an estimate, you didn’t try pressuring me into more work. Your estimate was the amount owed. I appreciate your professionalism and that you were easy to talk to. The person you sent out, David came a little early. He was polite, helpful, experienced and knew exactly what to do. He said your company was union, which made me feel even better. Thank you for great service! I will keep you in mind for any other plumbing needs and will pass the word. Thank you!

- Rebecca –